2 day course

MAJOR COURSE OBJECTIVES 

The Conflict Management course is designed to enable participants to:

  • Discuss positives and negatives of conflict
  • Determine the nature and causes of conflict
  • Identify participant’s dominant conflict modes
  • Discuss and list when it is most appropriate to use each conflict mode
  • View and discuss video on conflict and discipline
  • Select and role play a work- related conflict with a coach and an observer
Participants completing this workshop will gain or enhance their skills in Conflict Management by being able to:
  • Handle conflict in a positive, successful manner by eliminating emotions and threats
  • Using a step-by-step process to discipline employees
  • Adapting conflict modes to the appropriate situations resulting in more harmonious work place