2 day Course

Course Description

Most agree that one of the major challenges in the workplace is delivering unwanted or unpleasant messages. This two-day course provides a framework and the necessary communication tools to help participants successfully conduct difficult or critical conversations.

MAJOR COURSE OBJECTIVES

The course is designed to enable participants to:

  • Explore various communication styles and how to recognize them
  • Discuss which communication techniques are best to use for each style
  • Identify a performance problem that requires a critical or difficult conversation
  • Discuss and practice using critical conversation tools
  • Experience (through team exercises) the principles of effective communications
  • Recognize which communication processes to implement when handling difficult/critical conversations
  • Create a Personal Improvement Plan to help with difficult/critical conversations

Participants completing this workshop will gain or enhance their skills in:

  • Identifying and addressing performance problems promptly by implementing critical conversation tools
  • Implementing reliable communication processes for handling difficult and critical conversations
  • Identifying and structuring conversations based on recipients communication style resulting in a clearer, more successful communication exchange
  • Delivering difficult and critical information successfully to attain desired results
  • Handling performance problems effectively by pre-planning

Who Should Attend

Team Leaders, First Line Supervisors, Managers and Senior Managers

Competencies

  • Resilience
  • Performance Management
  • Conflict Resolution
  • Coaching, Mentoring/Workforce Development
  • Oral Communication
  • Accountability
  • Continuous Development

Location:
205 Scientific Drive
Norcross, GA 30092

Questions: email us at info@trainingevolutions.com